How can we help?
Email us and a person will reply. Include your device, the iOS or macOS version, and what you expected to happen.
Common questions
Kindred is not showing a contact I expect
Open the Settings app, tap Kindred, and check that Contacts access is set to Full Access. With Limited Access, only the contacts you selected are visible to Kindred. Then pull to refresh on the People tab.
My devices are not in sync
Kindred syncs through iCloud. Confirm both devices are signed in to the same Apple Account and that iCloud Drive is on. The Today screen shows the last sync time at the bottom. First sync after install can take a few minutes.
A meeting did not match a person
Kindred matches calendar events by the attendee's email address or phone number. Make sure that address is on the person's contact card, and that the calendar is enabled under Settings › Connections.
I want to move my data or start over
Settings › Privacy has Export and Delete. Export writes a file you can keep. Delete removes everything from this device and from your iCloud database.
Notifications are not arriving
Check that notifications are allowed for Kindred in the Settings app, then confirm the nudge time under Settings › Notifications in Kindred. Focus modes can also silence them.
A note on your data
Kindred has no servers, so we cannot look up your account or recover data for you. Everything lives in your iCloud. If you are troubleshooting sync, the fastest fix is usually confirming the Apple Account and iCloud settings on each device. See the privacy policy for details.